• Should we have a room or something set up within Filo.co if people need help? Is there is a best practice for this?

A support room can be set up in a Floor of your Campus should you wish, for those that need help or have questions once they are logged into the Campus. We don't however see a lot of activity there. You can direct your participants/attendees/team to email support@filo.co or submit a ticket via our ticketing system.

  • Is there a way to set up all of the company rooms with the same default components, and then let the founders further customize as they choose? For example, I'd like everyone to have zoom, meeting booking links, social links, and their website. There may be more, but those are the ones that initially come to mind.

At this time there isn't a way to duplicate rooms or set default tiles. If you have presenters, room "booths" for companies, etc. we encourage you to make those those participants admins to their own Room to give them full access to configure their room that fits their needs. You can give them Room Admin access once they have logged into Filo.co. Access the "Edit Room" panel by clicking on the ellipsis next to the "Join Room" button, or once you are in the Room, click on the pencil in the upper right hand corner of the Room. Click on the "Assign Access" tab within that panel, and then click on "Edit Admins" to select the member.

  • When people enter a room, can they see chats that were sent before they joined

Yes, unless a message is deleted, anyone who enters the room will see anything that has been posted in the chat. If you are an admin, you are able to delete individual chat messages.

  • How do I make people admins (or add/remove a role)?

If you are an admin, you will see "+ Add People" above the list of here, online, and offline members on the right hand side of your screen. Click there to access the admin panel and the members area.

From there you can search for the person you wish to update, then click on the ellipsis next to their name. Check or uncheck the box next to the role you want to give them, or take away:

  • Is there a way to adjust the colors associated with each room (grey background)

Yes, we now have a Light Theme option. You can make this change in the Domain Settings within the admin panel. Click on the "+ Add People" button, then click on Domain Settings. From there you can toggle on Light Theme.

  • Is there a way to decrease the opacity of the logos for each room (middle logo)?

You are welcome to decrease the opacity of the logo prior to adding it to the room. If you are using Dark Theme, white or light icons are best. If you are using Light Theme, dark or colorful icons are best.

  • Is there a way to increase the opacity of the logos for each room (middle logo)?

Currently there is no way to increase the opacity of the logo in Filo.co.

  • Is there a way to increase the size of the image in the middle of each room?

Currently this is the standard size and no way to increase it at this time.

  • If I have a room I don't want people to access, and I lock the room, what will non-admins see when they click the "Join Room" button?

What will Admins see?

  • In our agenda, we have a section for breakout sessions (pre-recorded) followed by Q&A (live). Is it correct that pre-recorded and live content can’t be in the same meeting unless we work with our event agency’s production team?

And if we want to have pre-recorded content AND live content in the same meeting, these are the two options?

  1. Have host of Zoom share screen with pre-recorded content

  2. Have two separate Tiles within Filo.co – one with pre-recorded content and one for live Q&A

This is generally correct. The following solutions are ones that have been used with Filo.co previously:

Pre-recorded video:

If the desire is to play pre-recorded content at a specific time as if it is live-streamed, someone has to be able to share or encode the video at the appropriate time. This can be done by encoding the video to a live stream feed (such as Vimeo *see instructions here* or Youtube) or by someone within a Zoom meeting sharing their screen (optimized for video and sound) with pre-recorded video.

Switch to live Q&A:

To switch from video to live Q&A if using Vimeo, the person playing the encoded video into the video stream would need to switch to the live presenter to field and answer the questions. For Zoom, the video would simply finish, the host would stop sharing, and the presenter would need to be available on the Zoom meeting or webinar.

We have executed the above through Zoom, and it worked quite well as long as the sharer had a good internet connection.

  • Some of my users are not seeing my Google (Slide, Document, Sheet) in the Tile.

Be sure that your document is either shared specifically with those people, or open to anyone via the Share functionality within Google Drive.

Instructions for adding a Google Slide, Google Doc, or Google Sheet as a Tile.

  • I am trying to embed a / my website into a Custom Tile and it's not working correctly.

The website working properly within this Tile is entirely dependent and what the site is allowed to do. Specifically the site that you are trying to embed has to agree to be embeddable in an iframe - if you set up your site yourself it may be a setting in the hosting account or wherever the site was built (webflow, square, etc). Or, if you had someone build your site for them you could ask them to allow embedding in an iframe.

A workaround would be to use the Website tile and add a screenshot or image from your website there.

If you still have questions, or need help with anything, please contact us at support@filo.co and we'd be happy to assist you!

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